RETURNS & REFUNDS POLICY
Website: https://fegyvertavcso.hu/
Last updated: 14 October 2026
1. General Information
This Returns & Refunds Policy explains how customers can return products purchased from fegyvertavcso.hu and how refunds, defective products and warranty claims are handled.
Seller: ........................................
Registered address: ........................................
Customer service email: ........................................
Telephone: ........................................
Returns address: ........................................
This Policy must be read together with our Terms and Conditions, Privacy Policy and applicable warranty information.
Nothing in this Policy excludes, restricts or replaces any mandatory rights granted to consumers under Hungarian or European Union law.
2. Consumer Right of Withdrawal — 14 Days
Consumers purchasing products online generally have the right to withdraw from a distance contract within 14 days without giving a reason, subject to applicable legal exceptions.
For goods, the withdrawal period generally begins on the day the consumer, or a third party indicated by the consumer other than the carrier, takes physical possession of the goods.
Where an order contains multiple goods delivered separately, the withdrawal period generally expires 14 days after possession of the last good, subject to the applicable statutory rules.
To exercise this right, the consumer must inform us of their decision to withdraw before the withdrawal period expires.
How to Request a Return
Please send an email to:
Email: ........................................
Include the following information where available:
Your full name
Order number
Product name
Date of delivery
A clear statement that you wish to withdraw from the purchase
You may use the model withdrawal form at the end of this Policy, but you are not required to use a specific form.
We recommend keeping a copy of your withdrawal notification.
3. Condition of Returned Products
Consumers may inspect products to the extent reasonably necessary to establish their nature, characteristics and functioning, as they would be permitted to do in a physical shop.
Products should be returned with reasonable care.
Where possible, please include:
The product and supplied accessories
Original packaging
Manuals and documentation
Protective covers and other included components
Proof of purchase or order reference
Opening the packaging does not automatically invalidate a consumer's right of withdrawal.
A consumer may be liable for a reduction in the value of goods resulting from handling beyond what is necessary to establish their nature, characteristics and functioning, where the applicable legal conditions are met.
For rifle scopes and other optical equipment, we recommend taking particular care to avoid scratches, damage to optical coatings, unauthorised disassembly or damage to electronic components.
These recommendations do not remove any statutory rights.
4. Return Shipping Costs
Where a consumer exercises the statutory right of withdrawal, the consumer is generally responsible for the direct cost of returning the goods if they were informed of this obligation before the contract was concluded.
If we have agreed to pay the return costs, or if applicable law requires us to do so, the return will be handled accordingly.
If a product is defective, damaged on arrival or incorrectly supplied, responsibility for reasonable return and remedy-related costs will be determined in accordance with applicable law.
We will not impose arbitrary return fees or handling charges that are prohibited by law.
5. How to Return a Product
Please follow these steps:
Contact us by email and provide your order number.
Clearly explain whether you are exercising your right of withdrawal or reporting a defect.
Wait for any necessary return instructions and confirmation of the correct return address.
Pack the product securely, including the supplied accessories where applicable.
Send the product using a suitable delivery method and retain proof of dispatch.
Returns address: ........................................
Please do not send products to a manufacturer or service centre unless we have instructed you to do so.
We recommend using a tracked delivery service for valuable optical equipment. This is a practical recommendation and does not remove any statutory rights.
6. Refunds for Withdrawn Orders
When a consumer validly withdraws from a purchase, we will reimburse the payments required by law.
This generally includes:
The purchase price of the returned goods
The cost of the least expensive standard delivery option offered by us, where required by law
We are not required to reimburse additional delivery costs resulting from the consumer choosing a more expensive delivery method than the least expensive standard option offered.
Refunds will be processed within the applicable statutory deadline.
We may withhold reimbursement until we have received the goods back or the consumer has supplied evidence of having sent them back, whichever occurs first, unless applicable law requires otherwise.
Refunds will generally be made using the same payment method used for the original transaction, unless the consumer expressly agrees otherwise and no additional fee is imposed.
7. Defective, Damaged or Incorrect Products
If a product arrives damaged, is materially different from the product ordered or does not conform to the contract, please contact us as soon as reasonably possible.
Please provide:
Your order number
A description of the issue
Photographs, where useful
The product model or serial number, if applicable
We may request reasonable information to identify the product and assess the issue.
Depending on the circumstances and applicable law, the available remedies may include repair, replacement, an appropriate price reduction or termination of the contract and a refund.
Where the product was damaged during delivery, please retain the packaging and relevant delivery documentation where possible.
Failure to report damage immediately does not automatically remove statutory rights.
8. Statutory Consumer Rights and Warranty Claims
The right of withdrawal is separate from statutory rights concerning defective or non-conforming goods.
A product may qualify for statutory remedies even after the 14-day withdrawal period has expired.
Depending on the applicable Hungarian law and the circumstances, consumers may have rights under the rules on conformity of goods, statutory warranty and mandatory guarantee.
These rights cannot be replaced by a voluntary returns policy or a manufacturer's commercial warranty.
For warranty claims, please contact us with the order number, product details and a description of the issue.
We will explain the appropriate procedure and whether the product should be returned to us or sent to an authorised service provider.
9. Manufacturer's Warranty
Some products may be covered by an additional manufacturer's warranty.
The scope, duration and conditions of a manufacturer's commercial warranty depend on the relevant manufacturer's terms.
A manufacturer's warranty does not automatically replace or reduce the consumer's statutory rights against the seller.
Where product registration is required for an additional commercial benefit, the relevant requirements will be governed by the applicable warranty terms, subject to mandatory law.
10. Products Not Automatically Excluded from Returns
Products such as rifle scopes, hunting optics, mounts and optical accessories are not automatically excluded from the statutory right of withdrawal merely because they are intended for shooting or hunting-related use.
Any exclusion from the right of withdrawal must be based on an applicable legal provision and the specific circumstances of the contract.
Certain statutory exceptions may apply to specific categories of goods or circumstances, including certain personalised goods or qualifying sealed goods that cannot be returned for health protection or hygiene reasons after the seal has been broken.
We will assess any claimed exception in accordance with applicable law.
11. Business Customers
The statutory 14-day consumer right of withdrawal generally applies to natural persons acting outside their trade, business, craft or profession.
Purchases made by businesses or individuals acting in a professional capacity may not qualify for this statutory right.
Business customers should contact us to discuss returns, defective products or any contractual return arrangement that applies to their order.
Any agreed business-to-business return conditions remain subject to applicable law.
12. Exchanges
If you wish to exchange a product for another model or specification, please contact us before returning the original item.
An exchange may be arranged where stock, logistics and the applicable contractual conditions permit.
A requested exchange does not replace or reduce any statutory rights you may have.
Where an exchange cannot be arranged, we will explain the available alternatives.
13. Refund Processing Time
The time required for a refund to appear in your account may depend on the payment provider, bank or payment method used.
Although we will process refunds within the applicable statutory deadline, the subsequent time taken for the payment provider to credit the funds may vary.
If you have not received a refund after the expected processing period, please contact us with your order number and refund details.
14. Non-Returnable Situations
A return or refund request may be limited where a valid statutory exception applies or where the relevant claim is not supported by the applicable contractual or legal conditions.
Examples may include:
A consumer withdrawal request submitted after the statutory deadline, where no extension or other legal basis applies
A product falling within a valid statutory exception to the right of withdrawal
A request concerning damage for which the consumer is responsible, assessed in accordance with applicable law
A business-to-business order where no contractual or statutory return right applies
These examples do not automatically determine the outcome of an individual claim.
We will assess each request on its facts and will not use this section to exclude mandatory consumer rights.
15. Complaints
If you are dissatisfied with the handling of a return or refund, please contact our customer service team.
Email: ........................................
Postal address: ........................................
Please include your order number and a description of the issue.
We will review the complaint and respond in accordance with applicable law.
Consumers retain the right to contact the competent consumer protection authority, an applicable conciliation body or a competent court where permitted by law.
16. Model Withdrawal Form
To: ........................................
Address: ........................................
Email: ........................................
I/We hereby give notice that I/We withdraw from my/our contract of sale of the following goods:
Product name: ........................................
Order number: ........................................
Ordered on: ........................................
Received on: ........................................
Consumer name: ........................................
Consumer address: ........................................
Date: ........................................
Signature, if submitted on paper: ........................................
Delete as appropriate.
17. Changes to This Policy
We may update this Policy to reflect changes in our business operations, products, return procedures or applicable law.
The current version will be published on our website with its revision date.
Changes will not retrospectively reduce rights arising under a contract already concluded or rights that cannot legally be excluded.
18. Contact Information
For return requests, refunds, defective products and warranty enquiries, please contact:
Company name: ........................................
Registered address: ........................................
Email: ........................................
Telephone: ........................................
Returns address: ........................................
Website: https://fegyvertavcso.hu/
This Policy is intended to be interpreted consistently with applicable Hungarian and European Union law, including mandatory consumer protection provisions.
